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US Bank Call Center Data

The dataset used in this paper is a call center data set from a US bank, containing records of agent activities and individual calls between March 2001 and October 2003.

Data and Resources

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Cite this as

Barış Ata, Ebru Kaşıkaralar (2024). Dataset: US Bank Call Center Data. https://doi.org/10.57702/kjj9ybui

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Additional Info

Field	Value
Created	December 3, 2024
Last update	December 3, 2024
Defined In	https://doi.org/10.48550/arXiv.2311.18128
Author	Barış Ata
More Authors	Ebru Kaşıkaralar
Homepage	https://see-center.iem.technion.ac.il/databases/USBank/