Dataset Groups Activity Stream US Bank Call Center Data The dataset used in this paper is a call center data set from a US bank, containing records of agent activities and individual calls between March 2001 and October 2003. BibTex: @dataset{Barış_Ata_and_Ebru_Kaşıkaralar_2024, abstract = {The dataset used in this paper is a call center data set from a US bank, containing records of agent activities and individual calls between March 2001 and October 2003.}, author = {Barış Ata and Ebru Kaşıkaralar}, doi = {10.57702/kjj9ybui}, institution = {No Organization}, keyword = {'call center', 'operation management', 'queueing theory'}, month = {dec}, publisher = {TIB}, title = {US Bank Call Center Data}, url = {https://service.tib.eu/ldmservice/dataset/us-bank-call-center-data}, year = {2024} }
