You're currently viewing an old version of this dataset. To see the current version, click here.

US Bank Call Center Data

The dataset used in this paper is a call center data set from a US bank, containing records of agent activities and individual calls between March 2001 and October 2003.

Data and Resources

Cite this as

Barış Ata, Ebru Kaşıkaralar (2024). Dataset: US Bank Call Center Data. https://doi.org/10.57702/kjj9ybui

DOI retrieved: December 3, 2024

Additional Info

Field Value
Created December 3, 2024
Last update December 3, 2024
Defined In https://doi.org/10.48550/arXiv.2311.18128
Author Barış Ata
More Authors
Ebru Kaşıkaralar
Homepage https://see-center.iem.technion.ac.il/databases/USBank/