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  "author": "Bar\u0131\u015f Ata",
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  "author": "Bar\u0131\u015f Ata",
            
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  "extra_authors": [
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  "extra_authors": [
            
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    {
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    {
            
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      "extra_author": "Ebru Ka\u015f\u0131karalar",
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      "extra_author": "Ebru Ka\u015f\u0131karalar",
            
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      "name": "call-center-operations",
            
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      "title": "Call Center Operations"
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      "title": "Call Center Operations"
            
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      "name": "queueing-theory",
            
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      "title": "Queueing Theory"
            
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  "name": "us-bank-call-center-data",
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  "name": "us-bank-call-center-data",
            
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  "notes": "The dataset used in this paper is a call center data set 
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  "notes": "The dataset used in this paper is a call center data set 
            
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from a US bank, containing records of agent activities and individual 
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from a US bank, containing records of agent activities and individual 
            
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calls between March 2001 and October 2003.",
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calls between March 2001 and October 2003.",
            
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  "title": "US Bank Call Center Data",
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